CAD Support Specialist

Administrator, Mechanical Design, Technician
Oshkosh, WI
Posted 5 months ago

Order: 721

 

Hours: 7a-4p, 40 hours/week

Terms: 12 months, potential to be extended or direct

 

Summary:

The Engineering Systems Support team provides support to customers’ technical calls on advanced software issues. This team will also provide a 1st point of contact by troubleshooting, supporting, and training to employees who utilize our CAD/PLM Systems, as well as provide support for the Defense IT none-CAD/PLM Systems. As a member of this team, the Technical Support Specialist will provide a direct line for users to work with end-users to address Information Technology systems, client-side, and server problems and requests impacting end-user productivity.

 

Position Responsibilities:

  • Responsible for resolving moderately complex problems experienced by end-users working with the CAD/PLM systems.
  • Tests computer hardware and software to fulfill requests.
  • Provides timely resolution of moderately complex problems or escalations on behalf of the end user.
  • Provide cases status updates to management and end users.
  • Evaluate requests for new software solutions.
  • Monitor, gather, and provide recommendations for issues regarding system and technical support functions that affect application diagnostics, quality, tooling, computer communication, etc.
  • Document management for Best Practices and Training.
  • Facilitate user training
  • Coordinate application management activities.

 

Minimum Experience / Education / Qualifications:

  • Associate degree in Information Technology, Computer Science, Engineering or equivalent.
  • Three (3) or more years of experience in Information Technology, Engineering, or related experience.
  • Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.
  • Customer focused with ability to promptly answer support related email, phone calls, and other electronic communications.
  • Ability to effectively communicate at all levels of the organization.
  • Ability to work in a team environment.
  • Strong organizational skill with exceptional follow through and attention to detail.
  • Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines.
  • Ability to work in a fast-paced environment where requirements are constantly changing.

 

Preferred Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, Engineering or equivalent.
  • Relevant industry recognized certifications (Certified Microsoft Technology Associate (MTA) – IT Infrastructure, Certified ITIL Foundation, etc.)
  • Experience working with Outlook, video and audio conferencing (WebEx)
  • One (1) or more years of prior experience with Service Desk and Engineering Change Notices
  • Creo/Windchill, CATIA

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