User Experience Research Engineer

UX Designer, UX Engineer
Warren, MI
Posted 11 months ago

Order: 118603-1


Hours: 8a-5p, M-F

Terms: 12 months, open ended; potential to be extended or direct



The Usability Engineer/UX Researcher is responsible for planning, preparation, execution, analysis, documentation and reporting results of User Research in a variety of vehicle infotainment domains. Collecting Voice of the Customer data is vital to the design of our new products, and the Usability Engineer plays a key role to ensure that the Human Factors needs of our customers will be met.


Position Responsibilities:

  • Work with internal customers to understand human factors / usability research goals and objectives.
  • Develop clinic protocols that achieve the goals and objectives of the internal customers
  • Support in the development of clinic properties that realistically represent the system(s) under evaluation (prototyping – e.g., Axure, HTML, Android/iOS, etc.)
  • Moderate clinics and train others in the collection of clinic data
  • Analyze the results of the clinic with statistical and non-statistical methods
  • Generate reports that clearly represent the voice of the customer and answers the stated goals and objectives
  • Share results of clinic data with your customer as well as various upper management forums
  • Translate the customer requirements into functional requirements
  • Follow up with project requestor to drive results into the product, as well as support, modify or create new Best Practices
  • Research and benchmark competition
  • Participate in the Global Usability team meetings weekly
  • Continue learning in the Human Factors and Usability fields and share the knowledge within the global team


Minimum Experience / Education / Qualifications:

  • Bachelor’s Degree in Human-Computer Interaction (HCI), Human Factors Engineering, Usability Engineering, Psychology or related discipline.
    • Master’s Degree preferred
  • Proficient in multiple user research methodologies (heuristic evaluation, expert reviews; usability testing; contextual inquiry; surveys; card sorting and information architecture; focus groups; benchmarking).
  • Keen ability to identify issues and problems, generate solutions and choose appropriate alternatives through use of user research methods.
  • Must be an effective communicator (personable). Will be interacting with many teams and leading user based clinics.

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